FA Q

Shipping and delivery -

 

Q. Has my order been shipped?

 

A. You will receive a confirmation email once your beautiful piece(s) have been dispatched. If you do not receive an email, please do check your junk or spam folder. If you still have not received an email after 2 -3 business days – please do contact us via email. 

 

Q. How long will it take for my Assunta French jewellery to arrive?


A.  Orders will be dispatched 24 – 48 hours of purchase and will arrive 1 – 3 days for express shipping and 5 – 7 days for standard shipping, International orders generally arrive within 7 – 10 business days. For tracking of your jewellery please check via the Royal Mail website for domestic orders. If you haven’t received your order within seven business days for domestic or 15 days business days for international, please do contact us.

 

* International delivery times can vary and will depend on the country that you are ordering from. If there are extra postage and handling, custom fees or taxes upon arrival, these will be at the customer’s expense.

 

Q. Can you deliver to my word address?

 

A. Absolutely if this is convenient and a safer option for you. Simply add the company name for an easier delivery.

 

Q. Do I need to be home to receive the delivery?

 

A. Your jewellery order will require a signature on delivery. If you are not home when your Assunta French Jewellery is delivered, then you will receive a postal card to instruct you on where to collect your jewellery from i.e. closest postal depot.

Q. How is my jewellery packaged?

 

A. At Assunta French Jewellery we do our best to be eco-friendly and keep beautiful Mother Earth in mind. Therefore, each jewellery order will be packaged in one box, with an individual organza bag for each piece to protect them. If you have purchased individual gifts, please specify this in the notes section on check out so if you require more than one box we can do this for you. 

 

Q. What do I do if my jewellery order hasn’t arrived?

 

A. If you have not received your order within seven business days for domestic orders or 15 days for international order please email us so we can assist you.

 

If an order has been placed with an incorrect address, please let us know within 24 hours so we are able to amend this for you and send out to your correct address. If after the initial 24 hours the incorrect address is supplied, it may take up two weeks to be received back to us and processed and redelivered to you again.

Q. What do I do if my jewellery order arrives containing something I didn’t order?

 

A. We apologise in advance if you have received an incorrect item! Please email us with your order information, address along with a photo of the incorrectly sent item and what you had ordered, and we will get the issue sorted ASAP for you.

 

Q. Do you ship internationally?

 

A. Yes, we do kindly note that any charged or fees at destination country will be at the customers responsibility.

Q. Can I change my mind or my order after I have placed it with Assunta French Jewellery?

 

A. Please choose carefully as we do not refund or exchange products for change of mind or for incorrect choice of sizing. If the wrong size has been made after submitting an order, please contact us within the initial 24 hours so we can organise your correct sizing for you. 

Orders, returns and exchanges - 

Q. I have received a faulty item or there’s a problem with my jewellery – how is this returned?

 

A. We do our best to thoroughly inspect all items prior to shipping to ensure they are each in beautiful condition. However, if you do receive an item that in fact has a manufacturing fault, please email us within two days of receiving your order, with a photo and explanation of the issue and upon inspection we will organise a replacement or refund along with an easy way to provide a return.

 

Earrings cannot be exchanged or refunded for hygienic standards. There are also no exchanged or refunds for sale items. Any items not thoroughly packaged to avoid damage during shipment will not be accepted as items must be sent via trackable postage method. Assunta French Jewellery cannot be held responsible for goods that may be lost or damaged during return of shipping.

 

Q. Have you received my return?

 

A. Returns will be processed with five business days once we have received the jewellery. We will send you an email once we have received your items and another email to notify that we have refunded your items.

Q. How do I exchange an item I have ordered?

 

A. Exchanges are not given for a change of mind. If you find that your jewellery has a manufacturing fault, we will happily repair, refund or exchange your item providing the item has been purchased within six months (one replacement will be offered per item). Please email us with your order information, address, along with a photo and description of the faulty and whether you are seeking an exchange or refund. The information will be assessed then refund/ exchange approved. 

Please note that earrings cannot be refunded for hygienic reasons, no exchange or refund on sale items, inclusive of sale items and rings due to incorrect size issue.

 

Q. Do I need to pay for postage to return an item?

 

A. Yes, customers are responsible for any postage associated with a return and exchange. Kindy note we also do not refund on delivery charges or the cost of returning products unless the jewellery is received as faulty. Any items being returned will need to be thoroughly packaged in a similar manner to how they were shipped to avoid damage during transit. All items must be sent via a return method that is trackable. Assunta French Jewellery cannot be held responsible for goods that may be lost or damaged during return shipping.

 

Q. Can I return a sale item?

 

A. All sale items are priced to clear so please choose carefully as we do not accept returns on sale items.

 

On promotions we do offer returns however, items must be returned seven days after delivery has arrived.

 

Please note that two or more promotion codes cannot be used at the same time.

 

Q. Can I cancel my order?

 

A. If you wish to cancel your order you may do so up to 24 hours after placing your order.