Orders, returns and exchanges -
Q. I have received a faulty item or there’s a problem with my jewellery - how is this returned?
A. We do our best to thoroughly inspect all items prior to shipping to ensure they are each in beautiful condition. However, if you do receive an item that in fact has a manufacturing fault, please email us within two days of receiving your order, with a photo and explanation of the issue and upon inspection, we will organise a replacement or refund along with an easy way to provide a return.
*** Earrings cannot be exchanged or refunded for hygienic standards.
*** There are also no exchanged or refunds for sale items.
*** Any items not thoroughly packaged to avoid damage during shipment will not be accepted as items must be sent via trackable postage method. Assunta French Jewellery cannot be held responsible for goods that may be lost or damaged during the return of shipping.
Q. Have you received my return?
A. Returns will be processed within five business days once we have received the jewellery. We will send you an email once we have received your items and another email to notify you that we have refunded your items.
Q. How do I exchange an item I have ordered?
A. Exchanges are not given for a change of mind. If you find that your jewellery has a manufacturing fault, we will happily repair, refund or exchange your item providing the item has been purchased within six months (one replacement will be offered per item). Please email us with your order information, address, along with a photo and description of the faulty and whether you are seeking an exchange or refund. The information will be assessed then refund/ exchange approved.
Q. Do I need to pay for postage to return an item?
A. Yes, customers are responsible for any postage associated with a return and exchange. Kindly note we also do not refund on delivery charges or the cost of returning products unless the jewellery is received as faulty. Any items being returned will need to be thoroughly packaged in a similar manner to how they were shipped to avoid damage during transit. All items must be sent via a return method that is trackable. Assunta French Jewellery cannot be held responsible for goods that may be lost or damaged during return shipping.
Q. Can I return a sale item?
A. All sale items are priced to clear so please choose carefully as we do not accept returns on sale items.
On promotions we do offer returns however, items must be returned seven days after delivery has arrived.
*** Please note that two or more promotion codes cannot be used at the same time.
Q. Can I cancel my order?
A. If you wish to cancel your order you may do so up to 24 hours after placing your order.