SHIPPING PRICES:

- 1st class (next working day) £5 (requires a signature)

- International Shipping Worldwide (5-7 working days) £10.00 (requires a signature)

Q. Has my order been shipped?

 A. You will receive a confirmation email once your order has been dispatched. If you do not receive an email, please do check your junk or spam folder. If you still have not received an email after 2 -3 business days – please contact us via email. 

Q. How long will it take for my jewellery to arrive?

A.  Orders will be dispatched within 24 - 48 hours of purchase and will arrive in 1-3 days for express shipping and 5-7 days for standard shipping. Please note on our Signature Collection and Angel Number collection orders may take up to two weeks to be posted due to manufacturing in leads in Hatton Garden.

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Q.  Do you ship internationally?

 A. Yes, we do kindly note that any charges or fees at the destination country will be the customer's responsibility.

Q. How long will an International order take to arrive?

​A. International orders generally arrive within 7-10 business days. If you haven’t received your order within seven business days for domestic or 15 days business days for international, please do contact us.

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• International delivery times can vary and will depend on the country that you are ordering from. If there are extra postage and handling, customs fees or taxes upon arrival, these will be at the customer’s expense.

Q. Can I cancel my order?

A. If you wish to cancel your order you may do so up to 24 hours after placing your order.

Q. How is my jewellery packaged?

A. At ASSUNTA FRENCH LTD we do our best to be Eco-friendly and keep Mother Earth in mind. Therefore, each jewellery order will be packaged in one box. If you have purchased individual gifts, please specify this in the notes section on checkout, if you require more than one box we can do this for you.

• If an order has been placed with an incorrect address, please let us know within 24 hours so we are able to amend this for you and send it out to your correct address. If after the initial 24 hours, the incorrect address is supplied, it may take up to two weeks to be received back to us and processed and redelivered to you again